Privacy Policy, Terms of Use & Conditions

1. Information about the collection of personal data

1.1 In the following, we inform you about the collection of personal data when you use our website. The term “personal data” refers to all data that can be used to identify you personally, e.g., your name, address, e-mail addresses, and user behavior.

1.2 The controller, as defined in Art. 4 (7) of the EU General Data Protection Regulation (GDPR), is:

Navrozidou Eleni & Co.
G. D. Stefanou 18
54250, Thessaloniki

Tel.: +30 2311 289165
Mobile: +30 6947 645458

1.3 When you contact us via e-mail or a contact form, the data provided by you (your e-mail address and your name and telephone number, if applicable) are stored by us in order to answer your questions. Once storage is no longer necessary, we delete the data collected. If statutory storage requirements apply, we restrict the processing of your data.

1.4 If we engage commissioned service providers for individual features of our offering or wish to use your data for advertising purposes, we inform you in detail below concerning the respective processes. We also indicate the specified criteria for the data retention period.

2. Your rights

2.1 You have the following rights against us with regard to the personal data that concern you:

right of access, Art. 15 GDPR;
right to rectification or erasure, Art. 16 GDPR;
right to the restriction of processing, Art. 18 GDPR;
right to object to processing, Art. 21 GDPR;
right to data portability. Art. 20 GDPR

2.2 You also have the right to file a complaint with a data protection supervisory authority regarding the processing of your personal data by us, Art. 77 GDPR.

3. Collection of personal data when visiting our website

3.1 When you use our website merely for informational purposes, i.e., if you do not register on our website or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you would like to view our website, we will collect the following data, which are technically necessary for us to show you our website and to guarantee its stability and security (the legal basis for this is Art. 6 (1) sentence 1 (f) GDPR):

IP address
date and time of the query
time-zone difference from Greenwich Mean Time (GMT)
content of the request (specific page)
access status/HTTP status code
respective quantity of data transmitted
website from which the request originates
browser used
operating system and its interface
language and version of the browser software

3.2. Contact Form Data
When you use contact forms, the data transmitted via the forms is processed (surname and first name, email address and the time of transmission).

3.2.1 Purpose and Legal Basis of Data Transmission
We process the personal data outlined above in line with the provisions of the GDPR, other relevant data protection regulations and only to the extent required. Where processing the personal data is based on Article 6 para. 1 sentence 1 letter f GDPR, the named purposes also represent our justified interests.
The contact form data is processed to deal with customer inquiries. The legal basis is Article 6 para. 1 sentence 1 letter b or letter f GDPR.

3.2.2 Duration of Data Processing
Your data will be processed only for as long as necessary to achieve the processing purposes cited above; the legal basis stated as part of the processing purposes apply accordingly to this.

3.3 In addition to the aforementioned data, cookies are stored on your computer when you use our website. These are small text files that are stored on your hard disk and assigned to the browser you use; cookies furnish certain information to the source that placed the cookie (in this case, by us). Cookies cannot execute programs or transfer viruses to your computer. Cookies are used to make our Internet offering as a whole more user-friendly and efficient.

3.4 If data are processed in countries outside the European Union, we employ EU standard contractual clauses to guarantee that your personal data are processed according to the level of data protection applicable in the European Union.

3.5 Use of cookies:

a) This website uses the following types of cookies, whose scope and operation are explained below:
transient cookies (see b)
persistent cookies (see c)

b) Transient cookies are automatically deleted when you close the browser. These include, but are not limited to, session cookies. These cookies store a “session ID,” which makes it possible to attribute different requests from your browser to the same session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

c) Persistent cookies are automatically deleted after a predefined period, which may vary depending on the cookie. You can delete the cookies in your browser’s security settings at any time.

d) You can configure your browser settings as desired and, for example, refuse to accept third-party cookies or all cookies. In this case, however, please note that you may not be able to use all features of this website.

e) We use cookies in order to identify you for subsequent visits if you have an account with us. Otherwise, you would have to log in again every time you visit our website.

f) The flash cookies utilized are not recorded by your browser but by your Flash plugin. We also use HTML5 storage objects, which are stored on your device.
These objects store the necessary data regardless of the browser used by you, and they have no automatic expiration date. If you do not want Flash cookies to be processed, you have to install the appropriate add-on in your browser. You can prevent the use of HTML5 storage objects by utilizing private mode in your browser. In addition, we recommend that you regularly delete your cookies and manually delete your browser history.

4. Use of our web shop

4.1 These General Terms and Conditions of the company Navrozidou Eleni & Co, G. Dimitriou Stefanou 18, 54250 Thessaloniki, Greece, (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client”) and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.

4.2 A consumer pursuant to these Terms and Conditions is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these Terms and Conditions is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.

4.3 If you wish to place an order in our web shop, then to enter into the agreement, you must provide the personal data we require to process your order. Details that are mandatory for processing agreements are marked separately; other details are optional. We process the information provided by you to fulfill your order. For this purpose, we may disclose your payment data to our main bank. The legal basis for this is Art. 6 (1) sentence 1 (b) GDPR.
We may also process the data provided by you in order to inform you of additional interesting products in our portfolio or to send you emails containing technical information.

4.4 To prevent unauthorized third parties from accessing your personal data, including but not limited to financial data, the order transaction is encrypted via TLS technology.

4.5 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.

4.6 The Client may submit the offer via the online order form integrated into the Seller’s online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart.

4.7 The Seller may accept the Client’s offer within five days, by transferring a written order confirmation in written form (fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or
by delivering ordered goods to the Client; insofar receipt of goods by the customer is decisive, or
by requesting the Client to pay after he placed his order.
Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.

4.8 In case of an order via the Seller’s online order form, the text of the contract will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions (for example via e-mail, fax or letter) after the Client has submitted his order. In addition, the text of the contract will be stored on the Seller’s website and can be found by the Client via the password-protected customer account by entering the respective login information, provided that the Client has created a customer account in the Seller’s online shop prior to submitting his order.

4.9 Prior to submitting a binding order via the Seller’s online order form, the Client may recognize input errors by reading attentively the information displayed on the screen. The enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors.
The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process.

4.10 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

4.11 Right to Cancel

4.11.1 Consumers are entitled to the right to cancel.

4.11.2 Detailed information about the right to cancel are provided in the Seller’s instruction on cancellation.

4.12 Prices and Payment Conditions

4.12.1 Unless otherwise stated in the Seller’s product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description

4.12.2 Payment can be made using one of the methods mentioned in the Seller’s online shop.

4.12.3 If prepayment has been agreed upon, payment shall be due immediately upon conclusion of the contract

4.12.4 In case of the payment method delivery on invoice, the purchase price is to be paid within 14 (fourteen) days from the receipt of the invoice, unless otherwise agreed. The Seller reserves the right to conduct a credit assessment in the case of the payment method delivery on invoice. He may refuse this payment method in case of a negative outcome of the credit assessment.

4.13 Shipment and Delivery Conditions

4.13.1 Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. During the processing of the transaction, the delivery address indicated in the Seller’s order processing is decisive. However, in case the Client selects the payment method PayPal, the delivery address deposited with PayPal at the date of payment shall be decisive.

4.13.2 Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client’s control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.

4.13.3 Personal collection is not possible for logistical reasons.

4.14 Reservation of Proprietary Rights
If the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.

5. Newsletter

5.1 With your consent, you can subscribe to our newsletter, which we use to inform you about current offers that may interest you. The advertised products and services are identified in the consent statement.

5.2 For purposes of registering for our newsletter, we use the “double opt-in” procedure. This means that after you register, we will send you an email to the address you have provided. In this email, we ask you to confirm that you wish to receive the newsletter.
If you do not confirm your registration within [24 hours], your information will be blocked and automatically deleted after one month. Furthermore, we will store the IP addresses you utilized for the registration and confirmation, as well as the times thereof. The purpose of this procedure is to verify your registration and to investigate any potential abuse of your personal data.

5.3 The only information required for delivering the newsletter is your email address. [Providing additional, especially marked data is voluntary, and these data are used in order to contact you personally.] After receiving your confirmation, we will store your email address for purposes of delivering the newsletter. The legal basis for this is Art. 6 (1) sentence 1 (a) GDPR.

5.4 You can revoke your consent to delivery of the newsletter and unsubscribe from the same at any time. You can give notice of your revocation by clicking on the link provided in every newsletter email, via email to [] or by sending a message using the contact data provided in the Legal Notice.

5.5 Please note that when we send you the newsletter, we analyze your user behavior. For purposes of this analysis, the emails that we send contain “Web beacons” or “tracking pixels,” which are one-pixel image files that are stored on our website. For the analyses, we link the data mentioned in Section 3 and the Web beacons to your email address and an individual ID. The data are collected exclusively in pseudonymized form, so the IDs are not linked to your other personal data, thereby preventing a direct link to a particular person. You can object to this tracking at any time by clicking on the special link provided in every email or informing us via another means of communication. The information is stored for as long as you have subscribed to the newsletter. After you log out, we store the data anonymously and solely for statistical purposes. Moreover, this type of tracking is not possible if you have deactivated the display of images by default in your email program. In this case, you cannot view the entire newsletter, and you may not be able to use all of the features. If you manually display the images, the aforementioned tracking takes place.

6. Web Analytics

6.1 Use of Google Analytics

6.1.1 This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies,” text files which are stored on your computer and which make it possible to analyze your use of the website. The information that the cookie generates about your use of this website is normally transferred to and stored on a server operated by Google in the USA. However, if IP anonymization if activated on this website, Google will truncate your IP address beforehand for Member States of the European Union or in other States party to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to and truncated on a Google server in the USA. Google will use this information on behalf of the operator of this website to evaluate your use of the same, to compile reports on website activity and to provide other services related to website use and Internet use to the website operator.

6.1.2 Google will not combine the IP address transmitted by your browser for purposes of Google Analytics with other data held by Google.

6.1.3 You can prevent cookies from being stored by selecting the appropriate settings in your browser software. However, please note that if you do this, you may not be able to use all features of this website. Furthermore, you can prevent Google’s collection and processing of the data generated by the cookie regarding your use of the website (including your IP address) by downloading and installing the browser plug-in available at the following link:

6.1.4 This website uses Google Analytics with the extension “_anonymizeIp().” As a result, IP addresses are processed in truncated form, thereby preventing direct references to people. Thus, if the data collected about you contain a personal reference, this reference is excluded at once, thereby deleting the personal data immediately.

6.1.5 We use Google Analytics to analyze and continuously improve the use of our website. The statistics we obtain enable us to improve our offering and make it more interesting to you as a user. For those exceptional cases in which personal data are sent to the USA, Google has submitted to the EU-US Privacy Shield, The legal basis for our use of Google Analytics is Art. 6 (1) sentence 1 (f) GDPR.

6.1.6 Information about the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. User terms and conditions:, Overview concerning data protection:, and its data protection statement:

6.1.7 This website also uses Google Analytics for a cross-device analysis of visitor traffic via a user ID. You can deactivate the cross-device analysis of your use in your customer account under “My Data” and then under “personal data.”

6.2 Adobe Analytics (Omniture)

6.2.1 This website uses the web analysis service Adobe Analytics (Omniture) to analyze and continuously improve the use of our website. The statistics we obtain enable us to improve our offering and make it more interesting to you as a user. For those exceptional cases in which personal data are sent to the USA, Adobe has submitted to the EU-US Privacy Shield,
The legal basis for our use of Adobe Analytics is Art. 6 (1) sentence 1 (f) GDPR.

6.2.2 For purposes of this analysis, cookies (for more information, see Section 3) are stored on your computer. The information collected in this way is stored on servers, including in the USA. If you prevent cookies from being stored, please note that you may not be able to use all features of this website. You can prevent the storage of cookies by selecting the appropriate setting in your browser or by clicking on the “Log out” button at

6.2.3 This website uses Adobe Analytics (Omniture) with the settings “Before Geo-Lookup: Replace visitor’s last IP octet with 0” and “Obfuscate IP-Removed,” which truncate the last octet of your IP address and replace it with a generic IP address, i.e., one that is no longer attributable to you. Therefore, you can no longer be identified.

6.2.4 Information about the third-party provider: Adobe Systems Software Ireland Limited, Ireland, 4–6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland;; privacy statement:

7. Social Media / Google Maps

7.1 Use of social media plug-ins

7.1.1 We currently utilize the following social media plug-ins: [Facebook, Instagram].
For this purpose, we use the “two-click solution.” This means that when you visit our site, essentially no personal data are initially disclosed to the plug-in providers. You will recognize the plug-in provider by the label on the box above its initial letter or logo. By means of the button, we enable you to communicate directly with the provider of the plug-in. The plug-in provider is only informed that you have called up the respective website of our online offering if you click on the marked field, thereby activating the plug-in. The data mentioned in Section 3 of this Statement are also transmitted. In the case of Facebook and Instagram, the IP address is anonymized immediately following collection, according to the respective providers. Thus, by activating the plug-in, personal data are transferred from you to the respective plug-in provider, where they are stored (in the case of U.S.-based providers, in the USA). Since the plug-in provider collects the data primarily via cookies, we advise you to delete all cookies by selecting the appropriate security settings in your browser before clicking on the gray box.

7.1.2 We have no control over the collected data or the data processing operations, nor do we know the full extent of the data collection, the purposes of the processing, or the applicable retention periods. Furthermore, no information is available to us regarding the deletion of the collected data by the plug-in provider.

7.1.3 The plug-in provider stores the data collected about you as user profiles and utilizes them for purposes of advertising, market research, and/or designing its website to meet its customers’ needs. This type of analysis is conducted primarily (and even for users who are not logged in) to present customized advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles. However, to exercise this right, you must contact the respective
-in provider. Via the plug-ins, we give you the opportunity to interact with the social networks and other users so that we can improve our website and make it more interesting for you as a user. The legal basis for our use of these plug-ins is Art. 6 (1) sentence 1 (f) GDPR.

7.1.4 The data are transferred regardless of whether you have an account with the plug-in provider and are logged into the same. If you are logged into the plug-in provider, your data collected by us are attributed directly to your account with the plug-in provider. If you click on the activated button and e.g., link to the site, the plug-in provider also stores this information in your user account and shares it with your contacts publicly. We recommend that you always log out of any social network after using it but particularly before activating the button so that you can prevent your data from being associated with your profile with the plug-in provider.

7.1.5 You will find more information about the purpose and extent of the plug-in providers’ data collection and processing, as well as additional information about your rights in this regard and optional settings to protect your privacy, in their data protection statements, which are referenced below.

7.2 Integration of YouTube videos

7.2.1 We have integrated YouTube videos into our online offering. These videos are stored at and can be played directly from our website. [All videos are integrated in “expanded data protection mode, which means that no data about you as a user are transferred to YouTube unless you play the videos. The data mentioned in paragraph (2) are only transferred if you play the videos. We have no control over this data transfer.]

7.2.2 Through your visit to this website, YouTube is notified that you called up the corresponding subpage of our website. In addition, the data mentioned in Section 3 of this Statement are transmitted. This will occur even if YouTube does not provide an account via which you are logged in, or if you do not have a YouTube account. If you are logged into Google, your data are attributed directly to your account. If you do not want your data to be associated with your YouTube profile, you must log out before activating the button. YouTube stores your data as user profiles and utilizes them for purposes of advertising, market research, and/or designing its website to meet its customers’ needs. This type of analysis is conducted primarily (and even for users who are not logged in) to present customized advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles. However, to exercise this right, you must contact YouTube.

7.2.3 You can obtain more information a