shipping information.

Address typo?

After checkout, we are able to correct any information you have provided us, as long as your order has not been shipped yet. We’re not responsible for incomplete information and if the delivery is not possible due to this, shipping fees will not be refunded. If the order returns back to us due to failed delivery attempts on the receiver’s behalf, re-shipping will be charged (up to 10€).

Shipping fees are the receiver’s responsibility and may vary from country of destination, as mentioned in the above table. Also, please note that shipping fees are non-returnable.

For further assistance please feel free to send us an email at

return policy.

Refund or Exchange?

As a Melos Rosin client, you’re entitled to a 14-day refund/exchange window once you receive your package. You may ask for a refund of your product or exchange it for another rosin of your liking. In both cases, the item must be returned in its original condition, its original packaging, and unused.

In case of lost packages during the return transportation, we will not be held accountable. Also, please allow up to 20 business days for your return package to reach our address (depending on your location). We will only issue a refund or exchange once the parcel is delivered to us. If the items do not reach us in their original condition we will not be able to process a refund or exchange.

In case you want to address a return or exchange request please send us an email at and we will be more than happy to assist you. 

Did you receive a deformed cake?

If you receive a deformed product please do not hesitate to send us an email at in order to properly assist you. 

After the deformity is established we will ask you to send the item back to us. We will also ask you to provide us with information regarding shipping arrangements. Once we receive the aforementioned documents, you will be offered a refund or the option to exchange it for a new product.

During this procedure, you will not be held responsible for any costs of any kind.

Want to cancel your order?

We are committed to getting your order dispatched as quickly as possible. You may cancel your order up until the point of shipping. Once the package is shipped, we will not be able to cancel your order.